The most comprehensive and effective global workforce mental health benefit

he EAP is there to provide employees and their immediate families with emotional support via counselling, with coaching and practical expert advice. You can contact the EAP about personal and work-related challenges or goals. It’s available any time of the day or night, 365 days a year. The Employee Assistance

Programme is confidential and free of charge – your employer has invested in this benefit for you.

All company employees and their family members are eligible to use the EAP provided by Lyra Wellbeing. Your immediate family members that either live with you or who are financially dependent on you are eligible up to age of 25. New employees can access the EAP as soon their contract is signed. For employees with autism the eligibility is extended to individuals forming part of the “Autism at Work” support circle as long

as the presenting problem relates to the support of the autistic employee.

Yes. You can. You may decide not to share any of your details with the counsellor. When connecting it is sufficient to confirm your belonging to a specific company say "company A". The counsellor will provide assistance to you even without knowing your name. Instead of your name, you may choose to use a nickname or even a pseudonym. The latter option might be a good idea if you want to use the service again at a later stage – if you remember the nickname/pseudonym you used, the counsellor can then retrieve your information from our secure case records, and you can follow on from your previous conversations.

All information you share with the EAP remains confidential and private. Explore the Confidentiality FAQs for further information.

While the initial 24/7 connect goes by the HUB app via telephone, chat or email you can choose between telephone, chat, video and in-person to continue with scheduled counselling with one counsellor for the duration of your case that is able to support your needs.

You should be offered an appointment within 5 working days of your initial contact with the Lyra Wellbeing team, and your return of any consent forms required. Scheduled counselling is available 8:30 am to 6 pm on workdays according to the time zone.

There are four main ways methods of counselling available through the EAP:

• Chat counselling: Chat is available as an in the moment support option should you need immediate support. You can also schedule time with a counsellor to use chat to receive structured counselling support. You and your counsellor will agree on the best online platform to use for chat support and each session will be 45-50 minutes in duration.

• Telephone: Telephone counselling gives you scheduled over-the-phone

counselling sessions, with the same counsellor, for the duration of your sessions. Telephone counselling means you can have the sessions wherever suits you best, and if you are traveling, ensures that you are still able to receive support while on assignment or abroad.

• Video: As with phone counselling, online video counselling allows you to set up virtual sessions with a counsellor that can be accessed from anywhere. Lyra Wellbeing counsellors use Zoom and Teams for online counselling sessions, but should you need another platform for access, this may be possible (subject to data security or data protection).

• Face to face: Lyra Wellbeing also offers face to face counselling at the offices of one of our network counsellors, at a location within 45 minutes or 16 kilometers of your office. However, this may vary depending on your counselling needs.

The EAP uses a flexible session allocation dependent on the challenges you are experiencing and the best treatment plan to support you. The EAP support duration is not limited by a preset fixed number of counselling sessions. During your counselling the counsellor will discuss with you the recommended number of sessions to attain your goals. The EAP uses a solutions focused approach that seeks to enable the user to move forward independently, with reduced stress, increased confidence and feelings of control over life.

The EAP offers you a professional and confidential in-moment counselling service that is designed to help you cope with the day-to-day challenges in your life. When you first contact the EAP, your counsellor will work with you to understand how the service can assist you in coping with your challenges or reaching your goals.

The counselling will equip and empower you with emotional and practical tools that will help you to manage specific challenges now and going forward. The challenges or goals may relate to a whole range of issues (relationships, stress, work pressure, or self-development).

Sometimes you may not know exactly what is worrying you or what you are wanting to achieve – that is fine too. Our counsellors are there to help you to explore this and to come up with a suitable plan of action. Once you’ve identified your main challenges or goals, the counsellor will discuss a proposed timeframe with you for counselling. This timeframe is important so that you and your counsellor can track your progress.

There may be times when a particular challenge requires additional support and care from private resources outside the EAP. This usually happens if your challenges are long-term, or specialist care is clinically required, and you would benefit from additional expert support.

In these cases, your EAP counsellor will discuss this with you and provide you with support and information in relation to various external resources you could access. While this external support is arranged, our counsellors will provide an appropriate number of bridging counselling sessions to ensure that you feel fully supported through the process.

Additionally, you might be referred to SAP internal offerings. EAP counsellors are educated on a range of in-house benefits that SAP offers and are able to guide employees to these resources.

A key aspect of the EAP is in the moment support delivered by our telephone counsellors 365 days a week 24 hours. This immediate crisis support provides you with a sounding board and place to turn to when you are in crisis. The counsellors are there to help you deal with the situation and provide you with ideas on how you might cope. If you need further support the intake counsellor will discuss what services are available to support you, such as structured counselling or legal or financial guidance.

Our coaching services are designed to help you to enhance and develop certain skills throughout different areas of your life, both personal and professional. This could include improving leadership skills for people leaders, developing a healthier lifestyle, improving your self-esteem, and many other skills. Coaches are specially trained professionals who help members develop a greater sense of awareness in themselves and teach members tools and skills to better manage stressors and challenges.

The focus is on supporting members to set and achieve goals, and to maintain these behavioural changes over time. Where risk or mental health challenges are identified or someone does not demonstrate sufficient containment or insight to engage in a goal orientated process, the clinician may recommend a counselling rather than coaching approach.

Your EAP offers an information-based work-life support service provided by qualified independent legal and financial practitioners. This service is offered telephonically and covers the following topics (which may slightly vary across countries):

• Marriage and cohabitation, separation, and divorce

• Property/rental law including housing issues.

• Inheritance, wills and estates

• Consumer law including problems with goods/services, contracts, deposits, issues with holiday bookings,

• Budgeting

• Debt management

• Savings

• Basic tax queries

• Information related to financial fraud.

To access the Work-Life Services please contact your EAP via the website contact form and advise the team what you are looking for support around one of the topics mentioned above. The team will make the referral to one of our experts to support you.